Privacy Policy

1. Introduction

Cloud Pagoda is committed to handling personal data with care and transparency. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. It applies to information gathered through our website at cloudpagoda.pro and through direct contact with our team. Questions about this policy may be directed to [email protected].

2. Data We Collect

We may collect the following personal data:

• Name and contact details (email address, telephone number)
• Information you share with us about a prospective or current resident
• Details provided through our contact form or direct email correspondence
• Technical information collected automatically when you visit our website (IP address, browser type, pages visited, referring URL)
• Cookie-related data as described in our Cookie Policy

We do not collect sensitive medical information through this website. Any health-related information shared during direct communications with our team is held separately and with additional care.

3. How and Why We Use Your Data

Personal data is used for the following purposes:

• To respond to enquiries submitted through our contact form or by telephone or email
• To arrange visits, introduction stays, and programme enrolments
• To communicate with families about a current or prospective resident
• To improve our website based on aggregate usage patterns
• To comply with legal obligations under Hong Kong law

The legal basis for processing your data is primarily your consent (given when you submit a form or contact us directly) and our legitimate interest in responding to service enquiries.

4. Data Retention

We retain personal data for as long as is reasonably necessary for the purpose it was collected. Enquiry data from non-residents is typically retained for no longer than 24 months. Data relating to former residents or programme participants is retained for a period consistent with our legal obligations under Hong Kong law, generally not exceeding seven years from the end of any service relationship.

5. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss. These include:

• Secure storage of written and digital records
• Access limited to staff who require the information to carry out their role
• HTTPS encryption for data transmitted through our website
• Internal procedures for managing and reporting data incidents

No method of electronic transmission or storage is entirely secure. While we do our best, we cannot guarantee absolute security.

6. Third-Party Sharing

We do not sell or rent personal data to any third party. We may share data in the following limited circumstances:

• With service providers who assist with website hosting and analytics, under appropriate agreements
• When required by law or order of a Hong Kong court or regulatory authority
• With your explicit consent

7. Cookies

Our website uses cookies to understand how visitors use the site and to remember certain preferences. Details of the cookies we use and how to manage them are set out in our Cookie Policy.

8. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of personal data we hold about you, subject to any legal obligation to retain it
• Withdraw consent to processing where consent was the basis for collection
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD)

To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days as required by the Ordinance.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal data.

10. Children's Privacy

This website is intended for adults making enquiries on behalf of elderly relatives or themselves. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The updated policy will be published on this page with a revised date. Continued use of our website following any update constitutes acceptance of the revised policy.

12. Contact

For any questions, requests, or concerns relating to personal data and privacy, please contact us:

• Email: [email protected]
• Post: Cloud Pagoda, 36 Lai King Hill Road, Kwai Chung, New Territories, Hong Kong
• Telephone: +852 2749 3861 (Monday–Friday, 9:00 AM – 6:00 PM)