In Their Own Words
What Families Say
The accounts below come from families who have placed a parent or grandparent with us, and from participants in our Chinese Arts Appreciation programme. We share them as they were given — without embellishment.
Back to HomeResident Families
Reviews from Families
Lam Fung-Yee
Sha Tin, New Territories
"My mother spent her first two weeks at Cloud Pagoda being very quiet. By the third week, she was attending the chess evenings and came home on a visit talking about them. That said more to me than any brochure could have."
February 2025 · Pagoda Residence
Wong Ka-Wai
Kwai Chung, New Territories
"We tried the five-night stay first, which helped a great deal. My father is not an easy person to move — he is set in his ways — but he told us afterward that the food reminded him of his wife's cooking. That was the moment we decided to go ahead."
January 2025 · Five-Night Introduction → Pagoda Residence
Chan Hoi-Lam
Tsuen Wan, New Territories
"Hoi-Yan was the first person we spoke with and she made the whole process feel less daunting. She was honest about what Cloud Pagoda is and what it is not. That honesty was exactly what we needed at a time when we felt overwhelmed."
February 2025 · Pagoda Residence
Yuen Pak-Shan
Tuen Mun, New Territories
"My grandmother has been attending the Chinese Arts programme for four months now. She does not live at Cloud Pagoda — she still lives with us — but the Tuesday and Thursday sessions have become the highlight of her week. She talks about the people she has met there constantly."
January 2025 · Chinese Arts Appreciation
Mok Kwong-Yan
Kwun Tong, Kowloon
"The room is genuinely beautiful — nothing like a care home. My father keeps his few books there and some ink stones he has collected over decades, and he says it does not feel foreign to him. That was our main worry, and Cloud Pagoda answered it well."
December 2024 · Pagoda Residence
Tang Wai-Man
Sham Shui Po, Kowloon
"The report we received after my aunt's five-night stay was something I did not expect. Three pages, thoughtfully written, noting what she enjoyed, when she seemed uncertain, and what she said to staff about the food. It helped us have a more real conversation as a family."
January 2025 · Five-Night Introduction
In More Detail
Stories from Our Home
The Situation
Mr Cheung, 83, had been living alone in a flat in Kwai Fong after his wife passed. His daughter, working full-time with two children, was finding it increasingly difficult to visit as often as she wished. She was concerned about her father's isolation but reluctant to move him somewhere that felt impersonal.
What Happened
After a visit to Cloud Pagoda and a five-night introduction stay, Mr Cheung agreed to try full residency. Within the first month, he had become a regular at the calligraphy sessions and developed a friendship with another resident who shared his interest in Cantonese opera.
A Year On
Mr Cheung has now been a resident for fourteen months. His daughter visits each weekend. She has noted that he seems more settled and engaged than he was in his final two years living alone. He has continued the calligraphy sessions throughout and leads the Chinese chess evenings on Wednesdays.
The Situation
Mrs Ho, 77, was living with her son's family in Tsuen Wan. The household was large and loving, but the noise and activity of three grandchildren made for a home that was not always restful. The family wanted to find something for Mrs Ho that combined social engagement with peace.
What Happened
The family enrolled Mrs Ho in the Chinese Arts Appreciation programme as a starting point. She had no prior experience with any of the art forms but found the poetry reading sessions particularly engaging. After three months, she expressed an interest in learning more about what life at Cloud Pagoda itself was like.
Six Months On
Following a five-night introduction stay, Mrs Ho moved into Pagoda Residence. She continues in the arts programme and says the transition has been gradual enough that it never felt sudden. Her son describes the arrangement as having given both Mrs Ho and the family a sense of calm they had not expected to find so comfortably.
The Situation
A family with siblings across Hong Kong and Singapore needed to find a residential arrangement for their father, Mr Ng, 79. The siblings disagreed about the right approach. One wanted a full-time care home; another felt their father was not yet ready for such a significant change.
What Happened
Cloud Pagoda's family coordinator spoke with both siblings separately and then together. The five-night introduction stay was suggested as a way of gathering information rather than making a decision. The written report from that stay gave the siblings a shared point of reference for a conversation they had been finding difficult.
The Outcome
Mr Ng is now in his second year of residency. The siblings speak of the five-night report as having been the turning point — not because it resolved their disagreement, but because it helped them understand what their father himself responded to. He is, they say, the most content they have seen him in several years.
At a Glance
Our Record
15+
Years of residential care in Kwai Chung
180+
Residents and families served
4.8
Average family satisfaction rating out of 5
Licensed
Under Cap. 459 — Residential Care Homes Ordinance
Reach Out
Contact Cloud Pagoda
Telephone
+852 2749 3861Address
36 Lai King Hill Road, Kwai Chung
New Territories, Hong Kong
Office Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 9:00 AM – 1:00 PM
A Quiet First Step
Begin with a Conversation
There is no pressure and no obligation. We are simply happy to talk with families who are thinking through their options.
Contact Us